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醫療診所最佳 AI 接待員

適合診所與治療機構的 AI 接待員，依 HIPAA 條款、診所軟體串接，以及每月 200 通病患來電的實際費用排名。

概覽

概覽
服務計費方式方案內含可免費試用預約轉接通話傳簡訊給來電者真人接聽
My AI Front DeskUS$99/月按分鐘200 分鐘免費試用是是是未說明
RingCentral AI ReceptionistUS$49/月按分鐘100 分鐘免費試用是是是未說明
QuoUS$19/月按通話10 通免費試用未說明是是未說明
Abby ConnectUS$164/月按分鐘50 分鐘免費試用是是是是
UpfirstUS$24.95/月按通話30 通免費試用是是是未說明

醫療或治療機構有一個大多數企業沒有的問題：這個 AI 在法律上可以聽病患說的話嗎？打電話來預約的病患通常會說出姓名、出生日期和就診原因。依據 HIPAA，這些都屬於受保護的健康資訊，所以替您接聽電話的廠商需要與您簽署業務夥伴協議（BAA）。

這條規則決定了這份清單。我們挑選將醫療列為服務對象、並提供某種形式 HIPAA 條款的 AI 接待員，再依這些條款在一般方案中是否涵蓋 AI、是否能串接診所軟體，以及在每月 200 通、每通約 3 分鐘（600 分鐘）時的費用排序。

有兩款熱門工具因此被排除：Smith.ai 表示自己不符合 HIPAA，NextPhone 則不簽署 BAA。牙科診所也應該看看 Arini，它能直接預約進 Open Dental、Dentrix 和 Eaglesoft，但只服務牙科診所。

1. My AI Front Desk：最適合治療機構

My AI Front Desk（現更名為 Frontdesk）會簽署 BAA，並能串接許多治療機構使用的診所軟體：SimplePractice、TherapyNotes、TheraNest、Jane App、CentralReach、Fusion Web Clinic、IntakeQ 和 Practice Better（心理健康頁面）。它能預約進 Google Calendar、Outlook 或 Calendly，並傳送確認簡訊。

它只有一個自助方案：每月 $99 含 200 分鐘，之後每分鐘 $0.25。以 600 分鐘計算約 $199。它能以 20 多種語言接聽，包括英語、西班牙語、華語和越南語（價格）。7 天試用期間仍可能產生用量費用，而且一般不予退款，所以請先在來電較少的線路上測試。

Frontdesk pricing cards: Business-in-a-Box at $99 per month or $79 billed annually with 200 voice minutes and a 7-day free trial, next to custom Partner / Enterprise pricing
My AI Front Desk's two plansmyaifrontdesk.com

2. RingCentral AI Receptionist：最適合想選大型廠商的診所

RingCentral 表示其 AI Receptionist 符合 HIPAA 和 SOC 2，且不會使用您的資料訓練模型（產品頁面）。它在您現有的電話系統前端運作，依科別或據點分派來電者，並把電話連同摘要交給員工。這適合有櫃台、多位醫師或不只一個據點的診所。

它的定價適合低通話量：每月 $49 含 100 分鐘，之後每分鐘 $0.50。以 600 分鐘計算約 $299。它能預約進 Google、Outlook 或 Calendly 行事曆，但沒有列出任何診所管理系統，所以預約可能需要再抄進您的電子病歷系統。14 天試用免費。

RingCentral AI Receptionist pricing: standalone from $49 a month with 100 minutes included, or $39 plus $30 a month for AI Receptionist with the RingEX Core phone plan
RingCentral AI Receptionist plans, on its own or bundled with RingEXringcentral.com

3. Quo：最適合同時需要新電話系統的診所

Quo（前身為 OpenPhone）是公司電話系統，內建 AI 代理 Sona，可以接聽未接來電、下班後來電或所有來電。Quo 在 Business 和 Scale 方案簽署 BAA，但您要對其 AI 處理的病患資料負全部責任，並必須告知病患通話中有 AI，而且簡訊和串接不在 BAA 涵蓋範圍內（HIPAA 說明）。

以 200 通計算，它是最便宜的選擇：一個 $33 的 Business 席位加上 Sona 約 250 通的 $99 級距，每月共 $132。但取捨也很實際。Sona 只能在 Quo 號碼上運作，所以您得把電話線路移到 Quo。Quo 沒有說明 Sona 能預約進哪個行事曆；它會傳簡訊給病患一個預約連結。而且電話系統上的每位員工都是另一個席位。

Quo pricing page with monthly plans: Starter $19, Business $33 and Scale $47 per user per month, and a 7-day free trial
Quo's phone plans, which Sona requires, billed monthlyquo.com

4. Abby Connect：最適合某些來電必須由真人接聽的診所

Abby Connect 結合 AI 與真人接待員，並將醫療、牙科和整脊列為服務對象。您可以選擇哪些來電類型由 AI 處理、哪些交給真人（AI 接待員）。

請仔細閱讀 HIPAA 條款：Abby 為真人接聽提供 HIPAA 合規，但不包括 AI（價格）。對診所來說，這表示任何可能涉及病患資料的來電都要轉給真人。它也是這裡最貴的：AI 每分鐘約 $1.38 到 $1.65，所以 600 分鐘 AI 通話每月約 $899。方案為月繳，並有免費試用。

Abby Connect pricing: Starter $164 for 50 Abby Minutes, Essential $329 for 100, Professional $599 for 200 (most popular), Growth $1,380 for 500, each with a Start free trial button
Abby Connect's plans, one minute bucket for human and AI answeringabby.com

5. Upfirst：最適合小型診所，但有但書

Upfirst 將整脊診所和動物醫院列為服務對象，能預約進 Google、Outlook、Calendly、Acuity 或 Square（Upfirst）。以 200 通計算，Pro 方案為 $159.95。它很容易自行設定，有 14 天試用且不需信用卡。

但書是：BAA 只在客製的 Enterprise 方案提供，定價針對每月 1,000 通以上（價格）。來電涉及病患資料的診所，在上線前需要先與 Upfirst 的業務團隊洽談。

Upfirst pricing page with plans for 30 calls at $24.95, 90 calls at $59.95, 300 calls at $159.95 and 600 calls at $299 a month, the features included in every plan, and an Enterprise plan for 1,000+ calls
Upfirst's plans, priced by calls a monthupfirst.ai

簽約之前

  • 在第一通病患來電之前取得 BAA，並確認它屬於哪個方案。
  • 決定預約要落在哪裡。 只有 My AI Front Desk 列出了診所軟體。使用其他工具時，AI 會預約進行事曆或傳送連結，再由某人抄進您的電子病歷系統。
  • 規劃轉接。 緊急症狀、處方問題和情緒不佳的病患應該轉給真人。這裡的每個工具都能轉接電話，所以請事先設定這些規則。

想了解整個市場的價格是如何組成的，請參閱我們的 AI 接待員價格指南。

精選推薦

  1. My AI Front Desk

    AI Front Desk, Inc.

    我們的首選

    US$99/月

    An AI receptionist that answers, transfers and books calls, bundled with chat, SMS and a CRM, from $99 a month for 200 minutes.

    優點

    • Published price and overage: $99 a month for 200 minutes, then $0.25 a minute, with no contract
    • Self-serve signup with a 7-day free trial
    • Live-transfers urgent calls with a spoken summary and books into Google Calendar, Outlook or Calendly
    • Website chat, two-way SMS, email drafts and a CRM come in the same plan
    • Signs a BAA for HIPAA and connects to therapy, property-management and ecommerce software

    缺點

    • Only 200 minutes on the self-serve plan; there is no larger published tier between it and custom Enterprise pricing
    • Outbound calls are capped at 20 a day on Business-in-a-Box
    • Keeps only the last 200 call and chat logs on Business-in-a-Box
    • Usage charges can apply during the free trial, and refunds are generally not given
    • API access is limited to custom Partner and Enterprise plans
    前往 My AI Front Desk

  2. RingCentral AI Receptionist

    RingCentral

    US$49/月

    RingCentral's AI receptionist (AIR) answers calls 24/7 on any phone system, books appointments and texts callers. From $49 a month for 100 minutes.

    優點

    • Works on top of any phone system by call forwarding or SIP, so you don't have to switch phone providers
    • Published pricing: $49 a month for 100 minutes, $0.50 per extra minute, and a 14-day free trial
    • Books appointments in Google, Outlook or Calendly calendars and logs leads to Salesforce, HubSpot or Zoho
    • Answers in six languages and switches language mid-call, with eight voices to choose from
    • HIPAA and SOC 2 compliant, and RingCentral says it doesn't train its AI on your data

    缺點

    • Only 100 minutes are included; busier businesses pay $0.50 a minute past that
    • Getting RingCentral's own business phone adds $30 per user a month on top of the AI receptionist
    • Shopify and WhatsApp integrations are listed as coming soon, and the AI text agent may cost extra
    • The standalone plan is only sold in the US and Canada
    前往 RingCentral AI Receptionist

  3. Quo

    Quo

    US$19/月

    Sona, the AI agent in the Quo (formerly OpenPhone) phone system, answers calls 24/7. Plans from $19 a user include 10 calls; more cost $25 to $199 a month.

    優點

    • Cheap to start: every Quo plan includes about 10 Sona calls a month, and 600 calls cost $199 a month on top of the phone plan
    • Per-call pricing with an overage switch: leave it off and Sona never bills beyond your tier, or turn it on at $0.45 to $1.00 a call
    • A full business phone system comes with it: numbers, free porting, shared inboxes, texting, phone menus and apps on every device
    • Sona transfers callers, texts links mid-call and logs every call with a recording, transcript and summary
    • Answers in English, Spanish or French, and a HIPAA BAA is available on Business and Scale

    缺點

    • Works only inside Quo: your calls have to come through a Quo number, so you can't add Sona to another phone system
    • Answers inbound calls only; Sona can't make outbound calls
    • Scheduling means texting the caller a booking link; Quo documents no calendar that Sona books into
    • The phone plan is priced per user, so a larger team pays for every seat on top of Sona's tier
    • Starter only gets summaries and transcripts for Sona-handled calls, and call summaries are always in English
    前往 Quo

  4. Abby Connect

    Abby Connect

    US$164/月

    A hybrid answering service: an AI receptionist and US-based live receptionists on one plan, from $164 a month. AI minutes count half.

    優點

    • AI and live US-based receptionists on one plan, chosen per call type, with warm transfer to a person on the same call
    • AI minutes count half, so a plan covers up to twice as many minutes when the AI answers
    • Published prices, a free trial, no setup fee and month-to-month terms
    • AI answers in English and Spanish, detecting the caller's language, and books into Google Calendar, Calendly and Acuity
    • Transcripts, AI summaries, sentiment scores and recordings for every call in the app and portal

    缺點

    • Even all-AI answering costs about $1.38 to $1.65 a minute, well above most AI-only receptionists
    • Usage is billed by the minute, so long calls eat the plan quickly
    • HIPAA compliance is offered only for human answering, not the AI
    • Trial length isn't published, and human receptionists book appointments only through Calendly
    前往 Abby Connect

  5. Upfirst

    Upfirst, Inc.

    US$24.95/月

    An AI receptionist that answers calls and texts 24/7, books appointments and blocks spam, from $24.95 a month for 30 calls.

    優點

    • Cheap entry point: $24.95 a month for 30 calls, or $20 billed annually
    • Every feature on every plan, including booking, warm transfers, texting, recordings and 35+ languages
    • Spam, robocalls and calls under 15 seconds don't count toward your calls
    • 14-day trial (up to 100 calls) with no credit card, and month-to-month plans
    • Books into Google Calendar, Outlook, Calendly, Acuity, Square and Clio Manage, with Zapier and Make for the rest

    缺點

    • Small plans fill up fast: 30 calls on Starter, then $1.50 per extra call
    • No refund if you prepay a year and cancel
    • BAAs for compliance are only on the custom Enterprise plan
    • No native mobile app; the web app can be saved to a phone's home screen
    • Each extra agent, for another location or business line, adds $9.95 a month
    前往 Upfirst

功能

功能
My AI Front DeskRingCentral AI ReceptionistQuoAbby ConnectUpfirst
起價US$99/月US$49/月US$19/月US$164/月US$24.95/月
計費方式按分鐘按分鐘按通話按分鐘按通話
免費方案否否否否否
免費試用7 days; usage charges can still apply during the trial14-day free trial, standalone or with RingEX7-day free trial of Quo with all AI features, Sona included; paid Quo customers can also get a one-time 7-day Sona trial with unlimited calls that converts to paid unless canceledFree trial on every plan; length not stated14 days or 100 calls, whichever comes first, plus 25 texts; no credit card
按月付費是未說明是是是
開通費未說明未說明未說明無未說明
附電話號碼未說明是是是是
保留現有號碼是是是是是
轉接通話是是是是是
預約是是未說明是是
傳簡訊給來電者是是是是是
通話摘要是是是是是
通話錄音是是是是是
外撥是未說明否是未說明
騷擾電話過濾是未說明未說明是是
真人接聽未說明未說明未說明是未說明
HIPAA是是是是是
語言English, Spanish, Mandarin, VietnameseEnglish, Spanish, French, Italian, German, PortugueseEnglish, Spanish, FrenchEnglish, SpanishEnglish, Spanish, French, Portuguese, Korean, Russian, Vietnamese
行事曆Google Calendar, Outlook, CalendlyGoogle Calendar, Outlook, Calendly未說明Google Calendar, Calendly, Acuity Scheduling, Microsoft OutlookGoogle Calendar, Outlook, Calendly, Acuity Scheduling, Square, Clio Manage
整合Zapier, SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, Fusion Web Clinic, IntakeQ, Practice Better, AppFolio, Yardi, Buildium, Entrata, RealPage, Shopify, WooCommerce, KlaviyoSalesforce, HubSpot, Zoho, RingCentral RingEXJobber, HubSpot, Salesforce, Zoho CRM, Pipedrive, Attio, Clio, HighLevel, Housecall Pro, JobTread, Gong, Slack, Google Contacts, Zapier, MakeSalesforce, HubSpot, Zoho CRM, Pipedrive, ActiveCampaign, Mailchimp, QuickBooks, Square, Zendesk, Slack, Microsoft Teams, Google Sheets, Google Drive, Google Contacts, Notion, Airtable, Asana, monday.com, TrelloZapier, Make, Clio, Custom API actions, MCP server
產業Property management, Retail and ecommerce, Therapy practices, Real estate, Accounting and finance, Legal, AutomotiveHealthcare, Legal, Real estate, Financial services, Insurance, ConstructionHome services, Law firms, Property management, Healthcare, EducationLegal, Home services, HVAC, Plumbing, Business services, Financial services, Healthcare, Beauty and wellness, Dental, Chiropractic, Accounting, Real estate, Property managementReal estate, Law firms, Property management, Chiropractors, Contractors, Emergency restoration, Financial services, Franchises, HVAC, Insurance, Landscaping, Pest control, Plumbing, Restaurants, Salons, Towing, Veterinary

來源

My AI Front Desk

  1. Frontdesk homepage查核於 2026年11月8日
  2. Frontdesk AI receptionist pricing查核於 2026年11月8日
  3. Frontdesk: AI phone receptionist查核於 2026年11月8日
  4. Frontdesk: AI calendar booking查核於 2026年11月8日
  5. Frontdesk: AI receptionist for mental health practices (HIPAA, languages, EHRs)查核於 2026年11月8日
  6. Frontdesk: AppFolio integration (also Yardi, Buildium, Entrata, RealPage pages)查核於 2026年11月8日
  7. Frontdesk: Shopify integration (also WooCommerce, Klaviyo pages)查核於 2026年11月8日
  8. Frontdesk terms of service (trial, refunds, data use)查核於 2026年11月8日

RingCentral AI Receptionist

  1. RingCentral AI Receptionist pricing, feature table and FAQ (minutes, overage, trial, HIPAA)查核於 2026年11月8日
  2. RingCentral AI Receptionist product page and FAQ (capabilities, integrations, availability, data use)查核於 2026年11月8日
  3. RingCentral RingEX business phone pricing查核於 2026年11月8日

Quo

  1. Quo pricing (plans, Sona credit tiers, integrations, add-ons, FAQ)查核於 2026年11月8日
  2. Quo: Sona AI agent (capabilities and FAQ: pricing, trial, languages, inbound only)查核於 2026年11月8日
  3. Quo help: Sona pricing (credits, tiers, overages, eligibility)查核於 2026年11月8日
  4. Quo help: Sona setup and configuration (call flows, voices, languages)查核於 2026年11月8日
  5. Quo help: Sona actions (send SMS, transfer call, create Jobber request)查核於 2026年11月8日
  6. Quo help: Sona job guide (scheduling by booking link)查核於 2026年11月8日
  7. Quo help: HIPAA compliance (BAA on Business and Scale)查核於 2026年11月8日
  8. Quo help: Managing your trial (7 days, includes Sona)查核於 2026年11月8日
  9. Quo help: Install apps (web, Mac, Windows, iOS, Android)查核於 2026年11月8日
  10. Quo help: Call transfer (manual transfers need Business or Scale)查核於 2026年11月8日

Abby Connect

  1. Abby Connect pricing (plans, Abby Minutes, overage)查核於 2026年11月8日
  2. Abby Connect: AI Receptionist查核於 2026年11月8日
  3. Abby Connect homepage (human, AI or both)查核於 2026年11月8日
  4. Abby Connect FAQ查核於 2026年11月8日
  5. Abby Connect: Outbound calls查核於 2026年11月8日
  6. AbbyGo on the App Store查核於 2026年11月8日
  7. AbbyGo on Google Play查核於 2026年11月8日
  8. Abby Connect: Abby vs Conversational ("Included with Abby": Abby hosts your business number)查核於 2026年11月8日

Upfirst

  1. Upfirst homepage查核於 2026年11月8日
  2. Upfirst pricing and FAQs查核於 2026年11月8日
  3. Upfirst Help Center: pricing FAQs查核於 2026年11月8日
  4. Upfirst integrations查核於 2026年11月8日
  5. Upfirst documentation: MCP server and custom actions查核於 2026年11月8日
  6. Upfirst privacy policy查核於 2026年11月8日
  7. Upfirst Help Center: adding Upfirst to your phone's home screen查核於 2026年11月8日