最适合医疗机构的 AI 接待员

精选推荐

1. 1

   My AI Front Desk

   AI Front Desk, Inc.

   我们的首选

   ★★★★★

   US$99/月

   An AI receptionist that answers, transfers and books calls, bundled with chat, SMS and a CRM, from $99 a month for 200 minutes.

   优点

   • Published price and overage: $99 a month for 200 minutes, then $0.25 a minute, with no contract
   • Self-serve signup with a 7-day free trial
   • Live-transfers urgent calls with a spoken summary and books into Google Calendar, Outlook or Calendly
   • Website chat, two-way SMS, email drafts and a CRM come in the same plan
   • Signs a BAA for HIPAA and connects to therapy, property-management and ecommerce software

   缺点

   • Only 200 minutes on the self-serve plan; there is no larger published tier between it and custom Enterprise pricing
   • Outbound calls are capped at 20 a day on Business-in-a-Box
   • Keeps only the last 200 call and chat logs on Business-in-a-Box
   • Usage charges can apply during the free trial, and refunds are generally not given
   • API access is limited to custom Partner and Enterprise plans
   访问 My AI Front Desk
2. 2

   RingCentral AI Receptionist

   RingCentral

   ★★★★★

   US$49/月

   RingCentral's AI receptionist (AIR) answers calls 24/7 on any phone system, books appointments and texts callers. From $49 a month for 100 minutes.

   优点

   • Works on top of any phone system by call forwarding or SIP, so you don't have to switch phone providers
   • Published pricing: $49 a month for 100 minutes, $0.50 per extra minute, and a 14-day free trial
   • Books appointments in Google, Outlook or Calendly calendars and logs leads to Salesforce, HubSpot or Zoho
   • Answers in six languages and switches language mid-call, with eight voices to choose from
   • HIPAA and SOC 2 compliant, and RingCentral says it doesn't train its AI on your data

   缺点

   • Only 100 minutes are included; busier businesses pay $0.50 a minute past that
   • Getting RingCentral's own business phone adds $30 per user a month on top of the AI receptionist
   • Shopify and WhatsApp integrations are listed as coming soon, and the AI text agent may cost extra
   • The standalone plan is only sold in the US and Canada
   访问 RingCentral AI Receptionist
3. 3

   Quo

   Quo

   ★★★★★

   US$19/月

   Sona, the AI agent in the Quo (formerly OpenPhone) phone system, answers calls 24/7. Plans from $19 a user include 10 calls; more cost $25 to $199 a month.

   优点

   • Cheap to start: every Quo plan includes about 10 Sona calls a month, and 600 calls cost $199 a month on top of the phone plan
   • Per-call pricing with an overage switch: leave it off and Sona never bills beyond your tier, or turn it on at $0.45 to $1.00 a call
   • A full business phone system comes with it: numbers, free porting, shared inboxes, texting, phone menus and apps on every device
   • Sona transfers callers, texts links mid-call and logs every call with a recording, transcript and summary
   • Answers in English, Spanish or French, and a HIPAA BAA is available on Business and Scale

   缺点

   • Works only inside Quo: your calls have to come through a Quo number, so you can't add Sona to another phone system
   • Answers inbound calls only; Sona can't make outbound calls
   • Scheduling means texting the caller a booking link; Quo documents no calendar that Sona books into
   • The phone plan is priced per user, so a larger team pays for every seat on top of Sona's tier
   • Starter only gets summaries and transcripts for Sona-handled calls, and call summaries are always in English
   访问 Quo
4. 4

   Abby Connect

   Abby Connect

   ★★★★★

   US$164/月

   A hybrid answering service: an AI receptionist and US-based live receptionists on one plan, from $164 a month. AI minutes count half.

   优点

   • AI and live US-based receptionists on one plan, chosen per call type, with warm transfer to a person on the same call
   • AI minutes count half, so a plan covers up to twice as many minutes when the AI answers
   • Published prices, a free trial, no setup fee and month-to-month terms
   • AI answers in English and Spanish, detecting the caller's language, and books into Google Calendar, Calendly and Acuity
   • Transcripts, AI summaries, sentiment scores and recordings for every call in the app and portal

   缺点

   • Even all-AI answering costs about $1.38 to $1.65 a minute, well above most AI-only receptionists
   • Usage is billed by the minute, so long calls eat the plan quickly
   • HIPAA compliance is offered only for human answering, not the AI
   • Trial length isn't published, and human receptionists book appointments only through Calendly
   访问 Abby Connect
5. 5

   Upfirst

   Upfirst, Inc.

   ★★★★★

   US$24.95/月

   An AI receptionist that answers calls and texts 24/7, books appointments and blocks spam, from $24.95 a month for 30 calls.

   优点

   • Cheap entry point: $24.95 a month for 30 calls, or $20 billed annually
   • Every feature on every plan, including booking, warm transfers, texting, recordings and 35+ languages
   • Spam, robocalls and calls under 15 seconds don't count toward your calls
   • 14-day trial (up to 100 calls) with no credit card, and month-to-month plans
   • Books into Google Calendar, Outlook, Calendly, Acuity, Square and Clio Manage, with Zapier and Make for the rest

   缺点

   • Small plans fill up fast: 30 calls on Starter, then $1.50 per extra call
   • No refund if you prepay a year and cancel
   • BAAs for compliance are only on the custom Enterprise plan
   • No native mobile app; the web app can be saved to a phone's home screen
   • Each extra agent, for another location or business line, adds $9.95 a month
   访问 Upfirst

功能

功能

	My AI Front Desk	RingCentral AI Receptionist	Quo	Abby Connect	Upfirst
起价	US$99/月	US$49/月	US$19/月	US$164/月	US$24.95/月
计费方式	按分钟	按分钟	按通话	按分钟	按通话
免费套餐	✕否	✕否	✕否	✕否	✕否
免费试用	7 days; usage charges can still apply during the trial	14-day free trial, standalone or with RingEX	7-day free trial of Quo with all AI features, Sona included; paid Quo customers can also get a one-time 7-day Sona trial with unlimited calls that converts to paid unless canceled	Free trial on every plan; length not stated	14 days or 100 calls, whichever comes first, plus 25 texts; no credit card
按月付费	✓是	?未说明	✓是	✓是	✓是
开通费	?未说明	?未说明	?未说明	无	?未说明
附带电话号码	?未说明	✓是	✓是	✓是	✓是
保留现有号码	✓是	✓是	✓是	✓是	✓是
转接通话	✓是	✓是	✓是	✓是	✓是
预约	✓是	✓是	?未说明	✓是	✓是
给来电者发短信	✓是	✓是	✓是	✓是	✓是
通话摘要	✓是	✓是	✓是	✓是	✓是
通话录音	✓是	✓是	✓是	✓是	✓是
外呼	✓是	?未说明	✕否	✓是	?未说明
骚扰电话过滤	✓是	?未说明	?未说明	✓是	✓是
真人接听	?未说明	?未说明	?未说明	✓是	?未说明
HIPAA	✓是	✓是	✓是	✓是	✓是
语言	English, Spanish, Mandarin, Vietnamese	English, Spanish, French, Italian, German, Portuguese	English, Spanish, French	English, Spanish	English, Spanish, French, Portuguese, Korean, Russian, Vietnamese
日历	Google Calendar, Outlook, Calendly	Google Calendar, Outlook, Calendly	?未说明	Google Calendar, Calendly, Acuity Scheduling, Microsoft Outlook	Google Calendar, Outlook, Calendly, Acuity Scheduling, Square, Clio Manage
集成	Zapier, SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, Fusion Web Clinic, IntakeQ, Practice Better, AppFolio, Yardi, Buildium, Entrata, RealPage, Shopify, WooCommerce, Klaviyo	Salesforce, HubSpot, Zoho, RingCentral RingEX	Jobber, HubSpot, Salesforce, Zoho CRM, Pipedrive, Attio, Clio, HighLevel, Housecall Pro, JobTread, Gong, Slack, Google Contacts, Zapier, Make	Salesforce, HubSpot, Zoho CRM, Pipedrive, ActiveCampaign, Mailchimp, QuickBooks, Square, Zendesk, Slack, Microsoft Teams, Google Sheets, Google Drive, Google Contacts, Notion, Airtable, Asana, monday.com, Trello	Zapier, Make, Clio, Custom API actions, MCP server
行业	Property management, Retail and ecommerce, Therapy practices, Real estate, Accounting and finance, Legal, Automotive	Healthcare, Legal, Real estate, Financial services, Insurance, Construction	Home services, Law firms, Property management, Healthcare, Education	Legal, Home services, HVAC, Plumbing, Business services, Financial services, Healthcare, Beauty and wellness, Dental, Chiropractic, Accounting, Real estate, Property management	Real estate, Law firms, Property management, Chiropractors, Contractors, Emergency restoration, Financial services, Franchises, HVAC, Insurance, Landscaping, Pest control, Plumbing, Restaurants, Salons, Towing, Veterinary