最佳 Ruby Receptionists 替代方案：真人与 AI

替代方案

1. 1

   Abby Connect

   Abby Connect

   我们的首选

   ★★★★★

   US$164/月

   A hybrid answering service: an AI receptionist and US-based live receptionists on one plan, from $164 a month. AI minutes count half.

   优点

   • AI and live US-based receptionists on one plan, chosen per call type, with warm transfer to a person on the same call
   • AI minutes count half, so a plan covers up to twice as many minutes when the AI answers
   • Published prices, a free trial, no setup fee and month-to-month terms
   • AI answers in English and Spanish, detecting the caller's language, and books into Google Calendar, Calendly and Acuity
   • Transcripts, AI summaries, sentiment scores and recordings for every call in the app and portal

   缺点

   • Even all-AI answering costs about $1.38 to $1.65 a minute, well above most AI-only receptionists
   • Usage is billed by the minute, so long calls eat the plan quickly
   • HIPAA compliance is offered only for human answering, not the AI
   • Trial length isn't published, and human receptionists book appointments only through Calendly
   访问 Abby Connect
2. 2

   Smith.ai

   Smith.ai, Inc.

   ★★★★★

   US$150/月

   AI receptionist billed per call, with a free 25-call plan, plus live North America-based receptionists from $300 a month.

   优点

   • Free AI plan with 25 real calls a month, not a time-limited trial
   • AI can hand a call to Smith.ai's live North America-based receptionists, with no fee when the AI starts the escalation
   • Bills per call, not per minute, with every price and overage rate published
   • Test the AI with simulated calls in Quality Studio before it answers real callers
   • Month to month, no setup fee, and a dedicated number included or keep your own

   缺点

   • Not HIPAA-compliant: it can't handle calls involving protected health information
   • Extra AI calls cost more than included ones ($2.17 to $3.00 each)
   • Live receptionist plans are expensive, from $300 for 30 calls, and booking, recording and Spanish cost extra per call
   • Cancelling the AI Receptionist needs 30 days' notice
   • Hybrid AI-plus-human pricing needs a consultation
   访问 Smith.ai
3. 3

   AnswerConnect

   AnswerConnect

   ★★★★★

   US$350/月

   A 24/7 live answering service that pledges people, not bots: no AI receptionist. Plans from $350 a month for 200 minutes; no free trial.

   优点

   • Every call is answered by a live person 24/7, a policy it promises not to replace with bots
   • Growth plan works out to about $1.32 a minute, well below Ruby's published rates
   • Business phone number included, or port your own
   • App with receptionist messages, call recordings, and calling and texting from your business number
   • Long list of CRM and practice-software integrations plus Zapier

   缺点

   • Its main pricing link asks for your name, email and phone before showing plans
   • No AI option at any price, so no cheap overflow or after-hours AI answering
   • Minutes include after-call work and are rounded up, and Entry and Standard carry a $49.99 setup fee
   • No free trial, and Spanish answering costs extra
   访问 AnswerConnect
4. 4

   Upfirst

   Upfirst, Inc.

   ★★★★★

   US$24.95/月

   An AI receptionist that answers calls and texts 24/7, books appointments and blocks spam, from $24.95 a month for 30 calls.

   优点

   • Cheap entry point: $24.95 a month for 30 calls, or $20 billed annually
   • Every feature on every plan, including booking, warm transfers, texting, recordings and 35+ languages
   • Spam, robocalls and calls under 15 seconds don't count toward your calls
   • 14-day trial (up to 100 calls) with no credit card, and month-to-month plans
   • Books into Google Calendar, Outlook, Calendly, Acuity, Square and Clio Manage, with Zapier and Make for the rest

   缺点

   • Small plans fill up fast: 30 calls on Starter, then $1.50 per extra call
   • No refund if you prepay a year and cancel
   • BAAs for compliance are only on the custom Enterprise plan
   • No native mobile app; the web app can be saved to a phone's home screen
   • Each extra agent, for another location or business line, adds $9.95 a month
   访问 Upfirst
5. 5

   NextPhone

   Pure Labs Inc.

   ★★★★★

   US$199/月

   An AI receptionist for law firms and service businesses with unlimited calls at a flat $199 a month, no per-minute fees and a 7-day free trial.

   优点

   • Flat $199 a month for unlimited inbound calls, with no per-minute charges, overage fees or setup fee
   • Self-serve signup with a 7-day free trial, month-to-month with no contract
   • Answers in 14 languages, switching when the caller does, with 30 voices to choose from
   • Books into Google, Outlook, Calendly, Acuity, Cal.com and OnceHub and texts the caller a confirmation
   • Says it never trains AI on your calls and has opted out of training with every AI provider it uses

   缺点

   • Doesn't sign BAAs, and its terms forbid use with protected health information
   • Hasn't completed a SOC 2 audit of its own
   • CRM updates and Zapier, Make and API access start at the $299 Growth plan
   • 2-way texting and calling from your business number need the $599 Scale plan
   • No toll-free numbers
   访问 NextPhone

功能

功能

	Ruby	Abby Connect	Smith.ai	AnswerConnect	Upfirst	NextPhone
起价	US$250/月	US$164/月	US$150/月	US$350/月	US$24.95/月	US$199/月
计费方式	按分钟	按分钟	按通话	按分钟	按通话	固定费用
免费套餐	✕否	✕否	✓是	✕否	✕否	✕否
免费试用	✕否	Free trial on every plan; length not stated	✕否	✕否	14 days or 100 calls, whichever comes first, plus 25 texts; no credit card	7 days, cancel before it ends and you aren't charged
按月付费	✓是	✓是	✓是	✓是	✓是	✓是
开通费	无	无	无	US$49.99	?未说明	无
附带电话号码	✓是	✓是	✓是	✓是	✓是	✓是
保留现有号码	✓是	✓是	✓是	✓是	✓是	✓是
转接通话	✓是	✓是	✓是	✓是	✓是	✓是
预约	✓是	✓是	✓是	✓是	✓是	✓是
给来电者发短信	✓是	✓是	✓是	✓是	✓是	✓是
通话摘要	✓是	✓是	✓是	✓是	✓是	✓是
通话录音	?未说明	✓是	✓是	✓是	✓是	✓是
外呼	✓是	✓是	✓是	✓是	?未说明	?未说明
骚扰电话过滤	✓是	✓是	✓是	✓是	✓是	✓是
真人接听	✓是	✓是	✓是	✓是	?未说明	?未说明
HIPAA	✓是	✓是	✕否	✓是	✓是	✕否
语言	English, Spanish	English, Spanish	English, Spanish	English, Spanish	English, Spanish, French, Portuguese, Korean, Russian, Vietnamese	English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Arabic, Hindi, Mandarin, Japanese, Korean, Vietnamese
日历	Calendly, Google Calendar	Google Calendar, Calendly, Acuity Scheduling, Microsoft Outlook	Calendly, Acuity Scheduling, Appointy, Harmonizely	Setmore, Outlook	Google Calendar, Outlook, Calendly, Acuity Scheduling, Square, Clio Manage	Google Calendar, Microsoft Outlook, Calendly, Acuity Scheduling, Cal.com, OnceHub
集成	Clio, Grasshopper, HubSpot, Salesforce, Keap, Zoho, Follow Up Boss, JobNimbus, MyCase, Filevine, Rocket Matter, Law Ruler, Lawmatics, Google Voice, Nextiva, Slack, Microsoft Teams, FieldPulse, Zendesk, monday.com, Zapier	Salesforce, HubSpot, Zoho CRM, Pipedrive, ActiveCampaign, Mailchimp, QuickBooks, Square, Zendesk, Slack, Microsoft Teams, Google Sheets, Google Drive, Google Contacts, Notion, Airtable, Asana, monday.com, Trello	Salesforce, HubSpot, Clio Grow, Clio Manage, MyCase, CallRail, Zapier, Make	Salesforce, HubSpot, Zoho, Pipedrive, Keap, Copper, Less Annoying CRM, ServiceMinder, Clio, Clio Grow, PracticePanther, ConnectWise, Workiz, Slack, Microsoft Teams, Zendesk, Freshdesk, Google Sheets, Zapier	Zapier, Make, Clio, Custom API actions, MCP server	Clio Manage, Clio Grow, MyCase, Lawmatics, PracticePanther, HubSpot, Salesforce, GoHighLevel, Jobber, ServiceTitan, Housecall Pro, Zapier, Make, Slack, Webhooks
行业	Legal, Home services, Healthcare, Financial services, Business services, Small business	Legal, Home services, HVAC, Plumbing, Business services, Financial services, Healthcare, Beauty and wellness, Dental, Chiropractic, Accounting, Real estate, Property management	Law firms, Home services, Software and SaaS, Marketing agencies, General contractors, Finance, Hiring and staffing, Insurance	Healthcare, Legal, Real estate, Finance and insurance, E-commerce, Service providers, Marketing and media, Tech and manufacturing	Real estate, Law firms, Property management, Chiropractors, Contractors, Emergency restoration, Financial services, Franchises, HVAC, Insurance, Landscaping, Pest control, Plumbing, Restaurants, Salons, Towing, Veterinary	Legal, Financial services, Professional services, Real estate, Construction and trades, Home services, Beauty and personal care, Wellness and fitness, Food and dining, Automotive