AI 電話接待員的最佳 Bland AI 替代方案

替代方案

1. 1

   Retell AI

   Retell AI

   我們的首選

   ★★★★★

   –

   A pay-as-you-go platform for building AI phone agents: you set up the agent, number and integrations, and pay per minute for each part of the stack.

   優點

   • No platform fee or contract: start with $10 in free credits and pay per second of use
   • A dashboard builder with templates, plus an Auto Receptionist setup that starts from your website
   • Books into Cal.com, Calendly and GoHighLevel and syncs calls to HubSpot, Salesforce and other CRMs
   • Keep your existing number over SIP, or buy one for $2 a month
   • Self-serve HIPAA BAA at no extra fee, plus SOC 2 Type II
   • Agents can speak 55 languages, depending on the voice and speech-recognition providers chosen

   缺點

   • You build and tune the agent yourself, or pay an implementation team or partner to do it
   • The per-minute price stacks several fees (platform, model, voice, telephony, add-ons), so the real cost depends on choices a business owner may not understand
   • Silence and hold time are billed, and numbers, SMS and extra concurrency cost extra each month
   • Retell's own pages disagree on details such as the free allowance (60 minutes or $10 in credit)
   前往 Retell AI
2. 2

   Vapi

   Vapi

   ★★★★★

   US$29/月

   A developer platform for voice AI agents: $0.05 a minute hosting plus the model, voice and transcription you pick, billed at cost.

   優點

   • Pick any model, voice and transcriber, billed at provider cost with no markup
   • A free US number and $5 in credits let you call a test agent within minutes
   • Dashboard templates for support and appointment scheduling, with Google Calendar and GoHighLevel booking tools
   • Blind and warm transfers, call recordings and an automatic summary after each call
   • Deep developer tooling: API, SDKs, CLI, config as code, simulations and monitoring

   缺點

   • Built for developers: the receptionist logic, tools and providers are yours to configure
   • Costs stack from separate hosting, model, voice, transcription and telephony charges
   • The free number is US-only and inbound-only; outbound calls need a number from Twilio, Telnyx or another carrier
   • Texting needs your own Twilio account
   • HIPAA costs $2,000 a month extra
   前往 Vapi
3. 3

   Synthflow

   Synthflow

   ★★★★★

   –

   An enterprise voice AI platform for contact centers and multi-location brands, sold only as a custom annual contract with no per-minute rate or trial.

   優點

   • Synthflow's engineers can build and launch the agents for you
   • Connects to contact-center phone systems (Five9, RingCentral, 8x8, Zoom) and CRMs such as Salesforce and HubSpot
   • Keep your current carrier or phone system over SIP, or use your own Twilio account
   • HIPAA with a BAA, SOC 2 Type II, ISO 27001 and US or EU data hosting
   • Agents speak 30+ languages and can switch language mid-call

   缺點

   • Enterprise only: an annual contract with no published price, no trial and no self-serve signup
   • Built for contact centers and multi-location brands rather than a single small business
   • Launch takes weeks, depending on integrations, phone system and security review
   • Choosing OpenAI models requires an Enterprise plan; Claude and custom models aren't supported
   前往 Synthflow
4. 4

   My AI Front Desk

   AI Front Desk, Inc.

   ★★★★★

   US$99/月

   An AI receptionist that answers, transfers and books calls, bundled with chat, SMS and a CRM, from $99 a month for 200 minutes.

   優點

   • Published price and overage: $99 a month for 200 minutes, then $0.25 a minute, with no contract
   • Self-serve signup with a 7-day free trial
   • Live-transfers urgent calls with a spoken summary and books into Google Calendar, Outlook or Calendly
   • Website chat, two-way SMS, email drafts and a CRM come in the same plan
   • Signs a BAA for HIPAA and connects to therapy, property-management and ecommerce software

   缺點

   • Only 200 minutes on the self-serve plan; there is no larger published tier between it and custom Enterprise pricing
   • Outbound calls are capped at 20 a day on Business-in-a-Box
   • Keeps only the last 200 call and chat logs on Business-in-a-Box
   • Usage charges can apply during the free trial, and refunds are generally not given
   • API access is limited to custom Partner and Enterprise plans
   前往 My AI Front Desk
5. 5

   RingCentral AI Receptionist

   RingCentral

   ★★★★★

   US$49/月

   RingCentral's AI receptionist (AIR) answers calls 24/7 on any phone system, books appointments and texts callers. From $49 a month for 100 minutes.

   優點

   • Works on top of any phone system by call forwarding or SIP, so you don't have to switch phone providers
   • Published pricing: $49 a month for 100 minutes, $0.50 per extra minute, and a 14-day free trial
   • Books appointments in Google, Outlook or Calendly calendars and logs leads to Salesforce, HubSpot or Zoho
   • Answers in six languages and switches language mid-call, with eight voices to choose from
   • HIPAA and SOC 2 compliant, and RingCentral says it doesn't train its AI on your data

   缺點

   • Only 100 minutes are included; busier businesses pay $0.50 a minute past that
   • Getting RingCentral's own business phone adds $30 per user a month on top of the AI receptionist
   • Shopify and WhatsApp integrations are listed as coming soon, and the AI text agent may cost extra
   • The standalone plan is only sold in the US and Canada
   前往 RingCentral AI Receptionist
6. 6

   Goodcall

   Goodcall

   ★★★★★

   US$79/月

   An AI phone agent you build by chatting with an assistant, billed per unique caller instead of per minute, from $79 a month for 100 callers.

   優點

   • Billed per unique caller, not per minute: long calls and callbacks from the same number that month cost nothing extra
   • Published prices from $79 a month, month to month, with no setup fee and a local number included
   • Set up and change the agent by telling Gabi in plain words, with practice calls and approval before anything goes live
   • Transfers to up to three people in turn, retrying busy lines
   • Books into Google Calendar and sends leads to Google Sheets, HighLevel or 10,000+ apps via Zapier

   缺點

   • Answers in English only
   • Local US numbers only: no toll-free, Canadian or international numbers yet
   • You can't port your number in yourself; you forward your existing line instead
   • Your Goodcall number can send texts but can't receive replies yet
   • HIPAA use with a BAA needs the $299 Scale plan or Enterprise
   前往 Goodcall

功能

功能

	Bland AI	Retell AI	Vapi	Synthflow	My AI Front Desk	RingCentral AI Receptionist	Goodcall
起價	US$19.99/月	–	US$29/月	–	US$99/月	US$49/月	US$79/月
計費方式	按分鐘	按分鐘	按分鐘	需洽詢報價	按分鐘	按分鐘	固定費用
免費方案	✓是	✕否	✕否	✕否	✕否	✕否	✕否
免費試用	Free Start plan with 2 credits and an inbound number, no card required	$10 in free credits	$5 in free credits and a free US number for inbound calls	✕否	7 days; usage charges can still apply during the trial	14-day free trial, standalone or with RingEX	Free demo agent you can build and test; you pay once you add a phone number
按月付費	?未說明	✓是	✓是	✕否	✓是	?未說明	✓是
開通費	?未說明	無	無	?未說明	?未說明	?未說明	無
附電話號碼	✓是	✕否	✓是	✕否	?未說明	✓是	✓是
保留現有號碼	✓是	✓是	✓是	✓是	✓是	✓是	✓是
轉接通話	✓是	✓是	✓是	✓是	✓是	✓是	✓是
預約	✓是	✓是	✓是	✓是	✓是	✓是	✓是
傳簡訊給來電者	✓是	✓是	✓是	✓是	✓是	✓是	✓是
通話摘要	✓是	✓是	✓是	✓是	✓是	✓是	✓是
通話錄音	✓是	✓是	✓是	✓是	✓是	✓是	✓是
外撥	✓是	✓是	✓是	✓是	✓是	?未說明	?未說明
騷擾電話過濾	?未說明	?未說明	?未說明	?未說明	✓是	?未說明	✓是
真人接聽	?未說明	?未說明	?未說明	?未說明	?未說明	?未說明	?未說明
HIPAA	✓是	✓是	✓是	✓是	✓是	✓是	✓是
語言	English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian, Swedish, Danish, Finnish, Norwegian, Greek, Hungarian, Czech, Slovak, Romanian, Bulgarian, Ukrainian, Turkish, Hindi, Chinese (Mandarin), Japanese, Korean, Vietnamese, Indonesian, Malay	Afrikaans, Arabic, Armenian, Azerbaijani, Bosnian, Bulgarian, Cantonese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Filipino, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Welsh	?未說明	English, Spanish, French, German, Italian, Portuguese, Dutch, Catalan, Welsh, Greek, Swedish, Norwegian, Danish, Finnish, Polish, Romanian, Bulgarian, Czech, Slovak, Slovenian, Russian, Ukrainian, Turkish, Hebrew, Mandarin, Japanese, Korean, Malay, Hindi, Thai, Vietnamese, Indonesian	English, Spanish, Mandarin, Vietnamese	English, Spanish, French, Italian, German, Portuguese	English
行事曆	Cal.com	Cal.com, Calendly, GoHighLevel, Google Calendar, Squarespace Scheduling	Google Calendar, GoHighLevel	Cal.com, GoHighLevel	Google Calendar, Outlook, Calendly	Google Calendar, Outlook, Calendly	Google Calendar
整合	Salesforce, HubSpot, Slack, Twilio	HubSpot, Salesforce, Microsoft Dynamics 365, Zoho CRM, GoHighLevel, Zendesk, Jobber, QuickBooks, Zapier, Make, n8n, Twilio, Vonage, Telnyx	GoHighLevel, Twilio, Telnyx, Vonage	Salesforce, HubSpot, Zoho, Zendesk, Freshworks, GoHighLevel, Twilio, Telnyx, Vonage, RingCentral, Five9, 8x8, Zoom	Zapier, SimplePractice, TherapyNotes, TheraNest, Jane App, CentralReach, Fusion Web Clinic, IntakeQ, Practice Better, AppFolio, Yardi, Buildium, Entrata, RealPage, Shopify, WooCommerce, Klaviyo	Salesforce, HubSpot, Zoho, RingCentral RingEX	Google Sheets, HighLevel, Zapier
產業	Healthcare, Insurance, Financial services, Utilities, Government	不限產業	不限產業	Healthcare, Legal, Real estate, Home services	Property management, Retail and ecommerce, Therapy practices, Real estate, Accounting and finance, Legal, Automotive	Healthcare, Legal, Real estate, Financial services, Insurance, Construction	不限產業