Receptionist Picks
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小型企業最佳 AI 接待員

六款小型企業可自行啟用的 AI 接待員，依每月 200 通電話的費用、能預約進哪些工具，以及 AI 卡住時會發生什麼事排名。

概覽

概覽
服務計費方式方案內含可免費試用預約轉接通話傳簡訊給來電者真人接聽
UpfirstUS$24.95/月按通話30 通免費試用是是是未說明
GoodcallUS$79/月固定費用–免費試用是是是未說明
RosieUS$49/月固定費用250 分鐘免費試用是是是未說明
Smith.aiUS$150/月按通話75 通免費方案是是是是
NextPhoneUS$199/月固定費用不限量免費試用是是是未說明
RingCentral AI ReceptionistUS$49/月按分鐘100 分鐘免費試用是是是未說明

如果您經營小型企業，常在出外工作、接待客戶或晚上打烊時漏接電話，AI 接待員可以替您接聽。它會問候來電者、回答常見問題、安排預約或記錄留言，並透過簡訊或電子郵件傳給您一份摘要。

我們只挑選您可以自行註冊並啟用、且在網站上公開價格的工具進行排名。排序考量四點：在一般小型企業通話量下的費用、在您實際會購買的方案中是否能預約進您的行事曆、如何把來電者轉給真人，以及付費前試用有多容易。

為了讓價格可以比較，以下所有數字都假設每月 200 通電話、每通約 3 分鐘，也就是 600 分鐘。

1. Upfirst：最佳全方位選擇

Upfirst 按接聽通數收費，而不是按分鐘，而且每個方案都包含所有功能。以 200 通計算，您會選擇 Pro：每月 $159.95 含 300 通，忙碌的月份也有餘裕。垃圾來電和短於 15 秒的電話不計入（價格）。

它能預約進小型辦公室實際使用的行事曆：Google、Outlook、Calendly、Acuity、Square 和 Clio Manage。它會把電話溫轉接給您的員工，並傳簡訊給來電者。14 天試用不需信用卡，方案為月繳。

問題在最低階方案：$24.95 的 Starter 只涵蓋 30 通，額外每通 $1.50。如果您不確定自己的通話量，先從試用開始並計算一下。

Upfirst pricing page with plans for 30 calls at $24.95, 90 calls at $59.95, 300 calls at $159.95 and 600 calls at $299 a month, the features included in every plan, and an Enterprise plan for 1,000+ calls
Upfirst's plans, priced by calls a monthupfirst.ai

2. Goodcall：實際通話量下最便宜

Goodcall 按每月不重複來電者計費。同一位客戶回撥三次只算一次，長通話也不會多收費（價格）。以 200 位來電者計算，$129 的 Growth 就能涵蓋，最多可到 500 位。如果您的來電很多是回頭客，$79 的 Starter 方案（100 位不重複來電者）可能就夠了。

設定方式是用白話向它內建的助理描述您的公司，在您核准之前不會上線。它只能預約進 Google Calendar、只能以英語接聽，並使用美國本地號碼。如果這些限制不影響您，它是這裡最划算的選擇。

Goodcall pricing page with Starter at $79 a month for 100 unique customers, Growth at $129 for 500 and Scale at $299 for 2,000, plus Enterprise
Goodcall's plans, priced by unique callers per monthgoodcall.com

3. Rosie：最適合預算有限與雙語來電者

Rosie 從 $49 含 250 分鐘起，但該方案只會傳簡訊給來電者一個預約連結。直接預約進 Google Calendar 或 Calendly，以及即時轉接，要從 $149 含 1,000 分鐘的 Scale 才開始提供（價格）。以 600 分鐘計算，Scale 就是適合的方案，還多出 400 分鐘。

每個方案都能以英語和西班牙語接聽，並會從您的 Google 商家檔案和網站自我訓練，所以設定很快。沒有按分鐘的超量費：超量會把您升到下一個方案。通話錄音在 30 天後刪除，所以請下載您需要保留的錄音。

Rosie pricing page with Professional at $49, Scale at $149 and Growth at $299 per month, each with a Start My Free Trial button
Rosie's three plans, billed monthlyheyrosie.com

4. Smith.ai：最適合棘手來電應由真人處理的情況

Smith.ai 每通費用較高，但當 AI 幫不上忙時，它可以把來電者交給自家的真人接待員，若由 AI 發起轉接則不另收費（AI 價格）。以 200 通計算，費用為 $385（150 通方案加 50 通額外來電，每通 $2.30），或 300 通方案 $500。

它的免費方案每月接聽 25 通，足以用真實來電者測試。請注意，取消付費方案需提前 30 天通知，而且 Smith.ai 表示它不符合 HIPAA。請閱讀我們的 Smith.ai 評測 或 Smith.ai 替代方案。

Smith.ai AI Receptionist pricing with Free at $0 for 25 calls, Pro from $150 for 75 calls and Enterprise from $500 for 300 calls
Smith.ai's AI Receptionist planssmith.ai

5. NextPhone：忙碌線路的最佳固定帳單

NextPhone 的 Pro 方案收取固定每月 $199，來電無限量，沒有超量費（價格）。以 200 通計算比 Upfirst 或 Goodcall 貴，但到了 500 或 1,000 通，每通就很便宜，而且您永遠不必擔心意外的帳單。

它能以 14 種語言接聽，並能預約進六款行事曆應用程式。在 Pro 方案中由您自行設定；在 Growth（$299）方案中，NextPhone 的團隊會替您建置代理並串接 CRM。它不簽署 BAA，所以不適合醫療診所。

NextPhone pricing page with Pro at $199 a month, Growth at $299 and Scale at $599, each with unlimited calls
NextPhone's three flat-rate plansgetnextphone.com

6. RingCentral AI Receptionist：最適合已在使用 RingCentral 的企業

RingCentral 的 AI Receptionist 可在任何電話系統前端運作，每月 $49，RingCentral 電話客戶則可用 $39 加購（價格）。只內含 100 分鐘，之後每分鐘 $0.50。以 600 分鐘計算為每月 $299，比這裡除了 Smith.ai 以外的任何選擇都貴。

它適合通話量小的企業、想選擇宣稱符合 HIPAA 和 SOC 2 的知名大廠的企業，或希望在現有電話應用程式中使用它的 RingCentral 客戶。14 天免費試用讓您先了解自己實際的分鐘數。

RingCentral AI Receptionist pricing: standalone from $49 a month with 100 minutes included, or $39 plus $30 a month for AI Receptionist with the RingEX Core phone plan
RingCentral AI Receptionist plans, on its own or bundled with RingEXringcentral.com

哪一款適合您

  • 每月不到 50 通： Upfirst Starter 或 Rosie Professional 讓帳單低於 $55，Smith.ai 的免費方案涵蓋前 25 通。
  • 約 200 通： Goodcall 或 Upfirst，$129 到 $160。
  • 500 通以上： Goodcall Growth 或 NextPhone 的固定 $199。
  • 您希望 AI 背後有真人： Smith.ai；如果您願意為混合式服務多付一些，選 Abby Connect。

六款都能讓您保留現有號碼，所以您可以試用一週，而不必改變客戶看到的任何東西。其他通話量的價格試算，請參閱 最便宜的 AI 接待員；如果您正從真人服務轉換，請參閱 AI 接待員 vs 電話代接服務。

精選推薦

  1. Upfirst

    Upfirst, Inc.

    我們的首選

    US$24.95/月

    An AI receptionist that answers calls and texts 24/7, books appointments and blocks spam, from $24.95 a month for 30 calls.

    優點

    • Cheap entry point: $24.95 a month for 30 calls, or $20 billed annually
    • Every feature on every plan, including booking, warm transfers, texting, recordings and 35+ languages
    • Spam, robocalls and calls under 15 seconds don't count toward your calls
    • 14-day trial (up to 100 calls) with no credit card, and month-to-month plans
    • Books into Google Calendar, Outlook, Calendly, Acuity, Square and Clio Manage, with Zapier and Make for the rest

    缺點

    • Small plans fill up fast: 30 calls on Starter, then $1.50 per extra call
    • No refund if you prepay a year and cancel
    • BAAs for compliance are only on the custom Enterprise plan
    • No native mobile app; the web app can be saved to a phone's home screen
    • Each extra agent, for another location or business line, adds $9.95 a month
    前往 Upfirst

  2. Goodcall

    Goodcall

    US$79/月

    An AI phone agent you build by chatting with an assistant, billed per unique caller instead of per minute, from $79 a month for 100 callers.

    優點

    • Billed per unique caller, not per minute: long calls and callbacks from the same number that month cost nothing extra
    • Published prices from $79 a month, month to month, with no setup fee and a local number included
    • Set up and change the agent by telling Gabi in plain words, with practice calls and approval before anything goes live
    • Transfers to up to three people in turn, retrying busy lines
    • Books into Google Calendar and sends leads to Google Sheets, HighLevel or 10,000+ apps via Zapier

    缺點

    • Answers in English only
    • Local US numbers only: no toll-free, Canadian or international numbers yet
    • You can't port your number in yourself; you forward your existing line instead
    • Your Goodcall number can send texts but can't receive replies yet
    • HIPAA use with a BAA needs the $299 Scale plan or Enterprise
    前往 Goodcall

  3. Rosie

    Rally Commerce, Inc. (dba Rosie)

    US$49/月

    A self-serve AI answering service for small businesses that answers calls in English and Spanish, from $49 a month for 250 minutes.

    優點

    • Published, self-serve prices from $49 a month for 250 minutes, with a 7-day free trial
    • No per-minute overage: going over your minutes moves you to the next plan's flat price
    • No contract or cancellation fee; cancel from the admin anytime
    • Trains itself from your Google Business Profile and website, with setup in as little as 10 minutes
    • English and Spanish, call recordings, transcripts and summaries on every plan, plus iOS and Android apps

    缺點

    • Calendar booking and live call transfers start on the $149 Scale plan; Professional only texts a booking link
    • Direct calendar integrations are limited to Google Calendar and Calendly
    • CRMs connect only through Zapier for now; direct CRM integrations are still in the works
    • Call recordings are deleted automatically after 30 days
    前往 Rosie

  4. Smith.ai

    Smith.ai, Inc.

    US$150/月

    AI receptionist billed per call, with a free 25-call plan, plus live North America-based receptionists from $300 a month.

    優點

    • Free AI plan with 25 real calls a month, not a time-limited trial
    • AI can hand a call to Smith.ai's live North America-based receptionists, with no fee when the AI starts the escalation
    • Bills per call, not per minute, with every price and overage rate published
    • Test the AI with simulated calls in Quality Studio before it answers real callers
    • Month to month, no setup fee, and a dedicated number included or keep your own

    缺點

    • Not HIPAA-compliant: it can't handle calls involving protected health information
    • Extra AI calls cost more than included ones ($2.17 to $3.00 each)
    • Live receptionist plans are expensive, from $300 for 30 calls, and booking, recording and Spanish cost extra per call
    • Cancelling the AI Receptionist needs 30 days' notice
    • Hybrid AI-plus-human pricing needs a consultation
    前往 Smith.ai

  5. NextPhone

    Pure Labs Inc.

    US$199/月

    An AI receptionist for law firms and service businesses with unlimited calls at a flat $199 a month, no per-minute fees and a 7-day free trial.

    優點

    • Flat $199 a month for unlimited inbound calls, with no per-minute charges, overage fees or setup fee
    • Self-serve signup with a 7-day free trial, month-to-month with no contract
    • Answers in 14 languages, switching when the caller does, with 30 voices to choose from
    • Books into Google, Outlook, Calendly, Acuity, Cal.com and OnceHub and texts the caller a confirmation
    • Says it never trains AI on your calls and has opted out of training with every AI provider it uses

    缺點

    • Doesn't sign BAAs, and its terms forbid use with protected health information
    • Hasn't completed a SOC 2 audit of its own
    • CRM updates and Zapier, Make and API access start at the $299 Growth plan
    • 2-way texting and calling from your business number need the $599 Scale plan
    • No toll-free numbers
    前往 NextPhone

  6. RingCentral AI Receptionist

    RingCentral

    US$49/月

    RingCentral's AI receptionist (AIR) answers calls 24/7 on any phone system, books appointments and texts callers. From $49 a month for 100 minutes.

    優點

    • Works on top of any phone system by call forwarding or SIP, so you don't have to switch phone providers
    • Published pricing: $49 a month for 100 minutes, $0.50 per extra minute, and a 14-day free trial
    • Books appointments in Google, Outlook or Calendly calendars and logs leads to Salesforce, HubSpot or Zoho
    • Answers in six languages and switches language mid-call, with eight voices to choose from
    • HIPAA and SOC 2 compliant, and RingCentral says it doesn't train its AI on your data

    缺點

    • Only 100 minutes are included; busier businesses pay $0.50 a minute past that
    • Getting RingCentral's own business phone adds $30 per user a month on top of the AI receptionist
    • Shopify and WhatsApp integrations are listed as coming soon, and the AI text agent may cost extra
    • The standalone plan is only sold in the US and Canada
    前往 RingCentral AI Receptionist

功能

功能
UpfirstGoodcallRosieSmith.aiNextPhoneRingCentral AI Receptionist
起價US$24.95/月US$79/月US$49/月US$150/月US$199/月US$49/月
計費方式按通話固定費用固定費用按通話固定費用按分鐘
免費方案否否否是否否
免費試用14 days or 100 calls, whichever comes first, plus 25 texts; no credit cardFree demo agent you can build and test; you pay once you add a phone number7 days on every plan; cancel before it ends to avoid being charged否7 days, cancel before it ends and you aren't charged14-day free trial, standalone or with RingEX
按月付費是是是是是未說明
開通費未說明無未說明無無未說明
附電話號碼是是是是是是
保留現有號碼是是是是是是
轉接通話是是是是是是
預約是是是是是是
傳簡訊給來電者是是是是是是
通話摘要是是是是是是
通話錄音是是是是是是
外撥未說明未說明未說明是未說明未說明
騷擾電話過濾是是是是是未說明
真人接聽未說明未說明未說明是未說明未說明
HIPAA是是未說明否否是
語言English, Spanish, French, Portuguese, Korean, Russian, VietnameseEnglishEnglish, SpanishEnglish, SpanishEnglish, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Arabic, Hindi, Mandarin, Japanese, Korean, VietnameseEnglish, Spanish, French, Italian, German, Portuguese
行事曆Google Calendar, Outlook, Calendly, Acuity Scheduling, Square, Clio ManageGoogle CalendarGoogle Calendar, CalendlyCalendly, Acuity Scheduling, Appointy, HarmonizelyGoogle Calendar, Microsoft Outlook, Calendly, Acuity Scheduling, Cal.com, OnceHubGoogle Calendar, Outlook, Calendly
整合Zapier, Make, Clio, Custom API actions, MCP serverGoogle Sheets, HighLevel, ZapierZapier, ShopifySalesforce, HubSpot, Clio Grow, Clio Manage, MyCase, CallRail, Zapier, MakeClio Manage, Clio Grow, MyCase, Lawmatics, PracticePanther, HubSpot, Salesforce, GoHighLevel, Jobber, ServiceTitan, Housecall Pro, Zapier, Make, Slack, WebhooksSalesforce, HubSpot, Zoho, RingCentral RingEX
產業Real estate, Law firms, Property management, Chiropractors, Contractors, Emergency restoration, Financial services, Franchises, HVAC, Insurance, Landscaping, Pest control, Plumbing, Restaurants, Salons, Towing, Veterinary不限產業不限產業Law firms, Home services, Software and SaaS, Marketing agencies, General contractors, Finance, Hiring and staffing, InsuranceLegal, Financial services, Professional services, Real estate, Construction and trades, Home services, Beauty and personal care, Wellness and fitness, Food and dining, AutomotiveHealthcare, Legal, Real estate, Financial services, Insurance, Construction

來源

Upfirst

  1. Upfirst homepage查核於 2026年11月8日
  2. Upfirst pricing and FAQs查核於 2026年11月8日
  3. Upfirst Help Center: pricing FAQs查核於 2026年11月8日
  4. Upfirst integrations查核於 2026年11月8日
  5. Upfirst documentation: MCP server and custom actions查核於 2026年11月8日
  6. Upfirst privacy policy查核於 2026年11月8日
  7. Upfirst Help Center: adding Upfirst to your phone's home screen查核於 2026年11月8日

Goodcall

  1. Goodcall homepage查核於 2026年11月8日
  2. Goodcall pricing查核於 2026年11月8日
  3. Goodcall FAQ: pricing, billing, phone numbers and HIPAA查核於 2026年11月8日
  4. How Goodcall works查核於 2026年11月8日

Rosie

  1. Rosie pricing and FAQ查核於 2026年11月8日
  2. Rosie homepage查核於 2026年11月8日
  3. Rosie: dental answering service (new Rosie number at signup, call forwarding)查核於 2026年11月8日
  4. Rosie Shopify integration查核於 2026年11月8日
  5. Rosie bilingual answering service查核於 2026年11月8日
  6. Rosie terms of service查核於 2026年11月8日

Smith.ai

  1. Smith.ai AI Receptionist pricing查核於 2026年11月8日
  2. Smith.ai Virtual Receptionists pricing查核於 2026年11月8日
  3. Smith.ai Hybrid pricing查核於 2026年11月8日
  4. Smith.ai AI Receptionist查核於 2026年11月8日
  5. Smith.ai Virtual Receptionists (FAQ on HIPAA, outbound calls, keeping your number)查核於 2026年11月8日
  6. Smith.ai bilingual answering查核於 2026年11月8日
  7. Smith.ai integrations查核於 2026年11月8日

NextPhone

  1. NextPhone homepage查核於 2026年11月8日
  2. NextPhone pricing and FAQ查核於 2026年11月8日
  3. NextPhone security (AI training, SOC 2, BAAs)查核於 2026年11月8日
  4. NextPhone industries查核於 2026年11月8日
  5. NextPhone: AI Receptionist on the App Store查核於 2026年11月8日

RingCentral AI Receptionist

  1. RingCentral AI Receptionist pricing, feature table and FAQ (minutes, overage, trial, HIPAA)查核於 2026年11月8日
  2. RingCentral AI Receptionist product page and FAQ (capabilities, integrations, availability, data use)查核於 2026年11月8日
  3. RingCentral RingEX business phone pricing查核於 2026年11月8日