最适合小企业的 AI 接待员

精选推荐

1. 1

   Upfirst

   Upfirst, Inc.

   我们的首选

   ★★★★★

   US$24.95/月

   An AI receptionist that answers calls and texts 24/7, books appointments and blocks spam, from $24.95 a month for 30 calls.

   优点

   • Cheap entry point: $24.95 a month for 30 calls, or $20 billed annually
   • Every feature on every plan, including booking, warm transfers, texting, recordings and 35+ languages
   • Spam, robocalls and calls under 15 seconds don't count toward your calls
   • 14-day trial (up to 100 calls) with no credit card, and month-to-month plans
   • Books into Google Calendar, Outlook, Calendly, Acuity, Square and Clio Manage, with Zapier and Make for the rest

   缺点

   • Small plans fill up fast: 30 calls on Starter, then $1.50 per extra call
   • No refund if you prepay a year and cancel
   • BAAs for compliance are only on the custom Enterprise plan
   • No native mobile app; the web app can be saved to a phone's home screen
   • Each extra agent, for another location or business line, adds $9.95 a month
   访问 Upfirst
2. 2

   Goodcall

   Goodcall

   ★★★★★

   US$79/月

   An AI phone agent you build by chatting with an assistant, billed per unique caller instead of per minute, from $79 a month for 100 callers.

   优点

   • Billed per unique caller, not per minute: long calls and callbacks from the same number that month cost nothing extra
   • Published prices from $79 a month, month to month, with no setup fee and a local number included
   • Set up and change the agent by telling Gabi in plain words, with practice calls and approval before anything goes live
   • Transfers to up to three people in turn, retrying busy lines
   • Books into Google Calendar and sends leads to Google Sheets, HighLevel or 10,000+ apps via Zapier

   缺点

   • Answers in English only
   • Local US numbers only: no toll-free, Canadian or international numbers yet
   • You can't port your number in yourself; you forward your existing line instead
   • Your Goodcall number can send texts but can't receive replies yet
   • HIPAA use with a BAA needs the $299 Scale plan or Enterprise
   访问 Goodcall
3. 3

   Rosie

   Rally Commerce, Inc. (dba Rosie)

   ★★★★★

   US$49/月

   A self-serve AI answering service for small businesses that answers calls in English and Spanish, from $49 a month for 250 minutes.

   优点

   • Published, self-serve prices from $49 a month for 250 minutes, with a 7-day free trial
   • No per-minute overage: going over your minutes moves you to the next plan's flat price
   • No contract or cancellation fee; cancel from the admin anytime
   • Trains itself from your Google Business Profile and website, with setup in as little as 10 minutes
   • English and Spanish, call recordings, transcripts and summaries on every plan, plus iOS and Android apps

   缺点

   • Calendar booking and live call transfers start on the $149 Scale plan; Professional only texts a booking link
   • Direct calendar integrations are limited to Google Calendar and Calendly
   • CRMs connect only through Zapier for now; direct CRM integrations are still in the works
   • Call recordings are deleted automatically after 30 days
   访问 Rosie
4. 4

   Smith.ai

   Smith.ai, Inc.

   ★★★★★

   US$150/月

   AI receptionist billed per call, with a free 25-call plan, plus live North America-based receptionists from $300 a month.

   优点

   • Free AI plan with 25 real calls a month, not a time-limited trial
   • AI can hand a call to Smith.ai's live North America-based receptionists, with no fee when the AI starts the escalation
   • Bills per call, not per minute, with every price and overage rate published
   • Test the AI with simulated calls in Quality Studio before it answers real callers
   • Month to month, no setup fee, and a dedicated number included or keep your own

   缺点

   • Not HIPAA-compliant: it can't handle calls involving protected health information
   • Extra AI calls cost more than included ones ($2.17 to $3.00 each)
   • Live receptionist plans are expensive, from $300 for 30 calls, and booking, recording and Spanish cost extra per call
   • Cancelling the AI Receptionist needs 30 days' notice
   • Hybrid AI-plus-human pricing needs a consultation
   访问 Smith.ai
5. 5

   NextPhone

   Pure Labs Inc.

   ★★★★★

   US$199/月

   An AI receptionist for law firms and service businesses with unlimited calls at a flat $199 a month, no per-minute fees and a 7-day free trial.

   优点

   • Flat $199 a month for unlimited inbound calls, with no per-minute charges, overage fees or setup fee
   • Self-serve signup with a 7-day free trial, month-to-month with no contract
   • Answers in 14 languages, switching when the caller does, with 30 voices to choose from
   • Books into Google, Outlook, Calendly, Acuity, Cal.com and OnceHub and texts the caller a confirmation
   • Says it never trains AI on your calls and has opted out of training with every AI provider it uses

   缺点

   • Doesn't sign BAAs, and its terms forbid use with protected health information
   • Hasn't completed a SOC 2 audit of its own
   • CRM updates and Zapier, Make and API access start at the $299 Growth plan
   • 2-way texting and calling from your business number need the $599 Scale plan
   • No toll-free numbers
   访问 NextPhone
6. 6

   RingCentral AI Receptionist

   RingCentral

   ★★★★★

   US$49/月

   RingCentral's AI receptionist (AIR) answers calls 24/7 on any phone system, books appointments and texts callers. From $49 a month for 100 minutes.

   优点

   • Works on top of any phone system by call forwarding or SIP, so you don't have to switch phone providers
   • Published pricing: $49 a month for 100 minutes, $0.50 per extra minute, and a 14-day free trial
   • Books appointments in Google, Outlook or Calendly calendars and logs leads to Salesforce, HubSpot or Zoho
   • Answers in six languages and switches language mid-call, with eight voices to choose from
   • HIPAA and SOC 2 compliant, and RingCentral says it doesn't train its AI on your data

   缺点

   • Only 100 minutes are included; busier businesses pay $0.50 a minute past that
   • Getting RingCentral's own business phone adds $30 per user a month on top of the AI receptionist
   • Shopify and WhatsApp integrations are listed as coming soon, and the AI text agent may cost extra
   • The standalone plan is only sold in the US and Canada
   访问 RingCentral AI Receptionist

功能

功能

	Upfirst	Goodcall	Rosie	Smith.ai	NextPhone	RingCentral AI Receptionist
起价	US$24.95/月	US$79/月	US$49/月	US$150/月	US$199/月	US$49/月
计费方式	按通话	固定费用	固定费用	按通话	固定费用	按分钟
免费套餐	✕否	✕否	✕否	✓是	✕否	✕否
免费试用	14 days or 100 calls, whichever comes first, plus 25 texts; no credit card	Free demo agent you can build and test; you pay once you add a phone number	7 days on every plan; cancel before it ends to avoid being charged	✕否	7 days, cancel before it ends and you aren't charged	14-day free trial, standalone or with RingEX
按月付费	✓是	✓是	✓是	✓是	✓是	?未说明
开通费	?未说明	无	?未说明	无	无	?未说明
附带电话号码	✓是	✓是	✓是	✓是	✓是	✓是
保留现有号码	✓是	✓是	✓是	✓是	✓是	✓是
转接通话	✓是	✓是	✓是	✓是	✓是	✓是
预约	✓是	✓是	✓是	✓是	✓是	✓是
给来电者发短信	✓是	✓是	✓是	✓是	✓是	✓是
通话摘要	✓是	✓是	✓是	✓是	✓是	✓是
通话录音	✓是	✓是	✓是	✓是	✓是	✓是
外呼	?未说明	?未说明	?未说明	✓是	?未说明	?未说明
骚扰电话过滤	✓是	✓是	✓是	✓是	✓是	?未说明
真人接听	?未说明	?未说明	?未说明	✓是	?未说明	?未说明
HIPAA	✓是	✓是	?未说明	✕否	✕否	✓是
语言	English, Spanish, French, Portuguese, Korean, Russian, Vietnamese	English	English, Spanish	English, Spanish	English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Arabic, Hindi, Mandarin, Japanese, Korean, Vietnamese	English, Spanish, French, Italian, German, Portuguese
日历	Google Calendar, Outlook, Calendly, Acuity Scheduling, Square, Clio Manage	Google Calendar	Google Calendar, Calendly	Calendly, Acuity Scheduling, Appointy, Harmonizely	Google Calendar, Microsoft Outlook, Calendly, Acuity Scheduling, Cal.com, OnceHub	Google Calendar, Outlook, Calendly
集成	Zapier, Make, Clio, Custom API actions, MCP server	Google Sheets, HighLevel, Zapier	Zapier, Shopify	Salesforce, HubSpot, Clio Grow, Clio Manage, MyCase, CallRail, Zapier, Make	Clio Manage, Clio Grow, MyCase, Lawmatics, PracticePanther, HubSpot, Salesforce, GoHighLevel, Jobber, ServiceTitan, Housecall Pro, Zapier, Make, Slack, Webhooks	Salesforce, HubSpot, Zoho, RingCentral RingEX
行业	Real estate, Law firms, Property management, Chiropractors, Contractors, Emergency restoration, Financial services, Franchises, HVAC, Insurance, Landscaping, Pest control, Plumbing, Restaurants, Salons, Towing, Veterinary	不限行业	不限行业	Law firms, Home services, Software and SaaS, Marketing agencies, General contractors, Finance, Hiring and staffing, Insurance	Legal, Financial services, Professional services, Real estate, Construction and trades, Home services, Beauty and personal care, Wellness and fitness, Food and dining, Automotive	Healthcare, Legal, Real estate, Financial services, Insurance, Construction