Os melhores serviços de atendimento telefônico com IA para empresas

Melhores escolhas

1. 1

   Smith.ai

   Smith.ai, Inc.

   Nossa escolha

   ★★★★★

   US$ 150/mês

   AI receptionist billed per call, with a free 25-call plan, plus live North America-based receptionists from $300 a month.

   Pontos fortes

   • Free AI plan with 25 real calls a month, not a time-limited trial
   • AI can hand a call to Smith.ai's live North America-based receptionists, with no fee when the AI starts the escalation
   • Bills per call, not per minute, with every price and overage rate published
   • Test the AI with simulated calls in Quality Studio before it answers real callers
   • Month to month, no setup fee, and a dedicated number included or keep your own

   Pontos fracos

   • Not HIPAA-compliant: it can't handle calls involving protected health information
   • Extra AI calls cost more than included ones ($2.17 to $3.00 each)
   • Live receptionist plans are expensive, from $300 for 30 calls, and booking, recording and Spanish cost extra per call
   • Cancelling the AI Receptionist needs 30 days' notice
   • Hybrid AI-plus-human pricing needs a consultation
   Visitar Smith.ai
2. 2

   Abby Connect

   Abby Connect

   ★★★★★

   US$ 164/mês

   A hybrid answering service: an AI receptionist and US-based live receptionists on one plan, from $164 a month. AI minutes count half.

   Pontos fortes

   • AI and live US-based receptionists on one plan, chosen per call type, with warm transfer to a person on the same call
   • AI minutes count half, so a plan covers up to twice as many minutes when the AI answers
   • Published prices, a free trial, no setup fee and month-to-month terms
   • AI answers in English and Spanish, detecting the caller's language, and books into Google Calendar, Calendly and Acuity
   • Transcripts, AI summaries, sentiment scores and recordings for every call in the app and portal

   Pontos fracos

   • Even all-AI answering costs about $1.38 to $1.65 a minute, well above most AI-only receptionists
   • Usage is billed by the minute, so long calls eat the plan quickly
   • HIPAA compliance is offered only for human answering, not the AI
   • Trial length isn't published, and human receptionists book appointments only through Calendly
   Visitar Abby Connect
3. 3

   Rosie

   Rally Commerce, Inc. (dba Rosie)

   ★★★★★

   US$ 49/mês

   A self-serve AI answering service for small businesses that answers calls in English and Spanish, from $49 a month for 250 minutes.

   Pontos fortes

   • Published, self-serve prices from $49 a month for 250 minutes, with a 7-day free trial
   • No per-minute overage: going over your minutes moves you to the next plan's flat price
   • No contract or cancellation fee; cancel from the admin anytime
   • Trains itself from your Google Business Profile and website, with setup in as little as 10 minutes
   • English and Spanish, call recordings, transcripts and summaries on every plan, plus iOS and Android apps

   Pontos fracos

   • Calendar booking and live call transfers start on the $149 Scale plan; Professional only texts a booking link
   • Direct calendar integrations are limited to Google Calendar and Calendly
   • CRMs connect only through Zapier for now; direct CRM integrations are still in the works
   • Call recordings are deleted automatically after 30 days
   Visitar Rosie
4. 4

   Goodcall

   Goodcall

   ★★★★★

   US$ 79/mês

   An AI phone agent you build by chatting with an assistant, billed per unique caller instead of per minute, from $79 a month for 100 callers.

   Pontos fortes

   • Billed per unique caller, not per minute: long calls and callbacks from the same number that month cost nothing extra
   • Published prices from $79 a month, month to month, with no setup fee and a local number included
   • Set up and change the agent by telling Gabi in plain words, with practice calls and approval before anything goes live
   • Transfers to up to three people in turn, retrying busy lines
   • Books into Google Calendar and sends leads to Google Sheets, HighLevel or 10,000+ apps via Zapier

   Pontos fracos

   • Answers in English only
   • Local US numbers only: no toll-free, Canadian or international numbers yet
   • You can't port your number in yourself; you forward your existing line instead
   • Your Goodcall number can send texts but can't receive replies yet
   • HIPAA use with a BAA needs the $299 Scale plan or Enterprise
   Visitar Goodcall
5. 5

   Dialzara

   Dialzara LLC

   ★★★★★

   US$ 29/mês

   A self-serve AI receptionist that answers calls 24/7, books appointments and transfers calls, from $29 a month for 60 minutes, with a 7-day free trial.

   Pontos fortes

   • Cheap to start and fully published: $29 a month for 60 minutes, with overage listed for every plan ($0.48 down to $0.35 a minute)
   • Self-serve signup with a 7-day free trial, no setup fee and no contract
   • Billed by the second of live talk time, with no rounding up to the minute
   • Answers in 10 languages on every plan and switches language mid-call
   • Blocks spam calls, books into Google Calendar or Outlook, and records and summarizes every call

   Pontos fracos

   • The $29 Lite plan has no calendar sync and only blind transfers; booking and warm transfers start on the $99 Pro plan
   • When included minutes run out, callers go straight to voicemail unless you turn on auto-recharge or buy more
   • No named CRM integrations listed; CRMs connect through Zapier, Make or webhooks
   • No public HIPAA claim: healthcare practices are told to contact sales for a custom configuration
   • Outbound calling is a separate plan starting at $750 a month
   Visitar Dialzara

Recursos

Recursos

	Smith.ai	Abby Connect	Rosie	Goodcall	Dialzara
A partir de	US$ 150/mês	US$ 164/mês	US$ 49/mês	US$ 79/mês	US$ 29/mês
Cobrança	Por ligação	Por minuto	Valor fixo	Valor fixo	Por minuto
Plano gratuito	✓Sim	✕Não	✕Não	✕Não	✕Não
Teste gratuito	✕Não	Free trial on every plan; length not stated	7 days on every plan; cancel before it ends to avoid being charged	Free demo agent you can build and test; you pay once you add a phone number	7 days on every voice plan
Sem fidelidade	✓Sim	✓Sim	✓Sim	✓Sim	✓Sim
Taxa de implantação	Nenhuma	Nenhuma	?Não informado	Nenhuma	Nenhuma
Número de telefone incluído	✓Sim	✓Sim	✓Sim	✓Sim	✓Sim
Mantém seu número	✓Sim	✓Sim	✓Sim	✓Sim	✓Sim
Transfere ligações	✓Sim	✓Sim	✓Sim	✓Sim	✓Sim
Agenda horários	✓Sim	✓Sim	✓Sim	✓Sim	✓Sim
Envia SMS a quem liga	✓Sim	✓Sim	✓Sim	✓Sim	✓Sim
Resumos das ligações	✓Sim	✓Sim	✓Sim	✓Sim	✓Sim
Gravação de ligações	✓Sim	✓Sim	✓Sim	✓Sim	✓Sim
Ligações de saída	✓Sim	✓Sim	?Não informado	?Não informado	✓Sim
Filtro de spam	✓Sim	✓Sim	✓Sim	✓Sim	✓Sim
Apoio humano	✓Sim	✓Sim	?Não informado	?Não informado	?Não informado
HIPAA	✕Não	✓Sim	?Não informado	✓Sim	?Não informado
Idiomas	English, Spanish	English, Spanish	English, Spanish	English	English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, Dutch
Agendas	Calendly, Acuity Scheduling, Appointy, Harmonizely	Google Calendar, Calendly, Acuity Scheduling, Microsoft Outlook	Google Calendar, Calendly	Google Calendar	Google Calendar, Microsoft Outlook
Integrações	Salesforce, HubSpot, Clio Grow, Clio Manage, MyCase, CallRail, Zapier, Make	Salesforce, HubSpot, Zoho CRM, Pipedrive, ActiveCampaign, Mailchimp, QuickBooks, Square, Zendesk, Slack, Microsoft Teams, Google Sheets, Google Drive, Google Contacts, Notion, Airtable, Asana, monday.com, Trello	Zapier, Shopify	Google Sheets, HighLevel, Zapier	Zapier, Make
Setores	Law firms, Home services, Software and SaaS, Marketing agencies, General contractors, Finance, Hiring and staffing, Insurance	Legal, Home services, HVAC, Plumbing, Business services, Financial services, Healthcare, Beauty and wellness, Dental, Chiropractic, Accounting, Real estate, Property management	Qualquer negócio	Qualquer negócio	Qualquer negócio